1. AbdulKareemRestaurants.com has a user-friendly refund policy to provide a seamless and stress-free online shopping experience.
2. We provide 100% returns and refunds for:
a. Products received in a damaged condition due to transit issues.
b. Products that have passed their expiry date.
c. Products that do not match the ones ordered
d. Products cancelled by customer before receipt of email of confirmation of order.
3. For any of the issues listed above, you must request a return within 24 hours of delivery, by sending an email to info@AbdulKareemRestaurants.com with an image of the damaged/expired product.
4. Please also mention your order number in the email.
5. When the return is recieved by AbdulKareemRestaurants.com, it will be checked and verified for the claimed damages. On acceptance of the complaint, we will refund the value of the product by account payee only.

1. For orders that are not acceptable, Katdare Foods reserves the right, to refuse or cancel any order. This can be due to:
a. Unavailability of product
b. Inaccurate pricing listed on website
c. Any other reason, due to market conditions
2. If an order is cancelled after your payment is accepted, the full amount will be refunded.
3. You will get a refund in your bank account within 30 days.
4. Orders already shipped cannot be cancelled. No refunds will be made on such orders unless the product is damaged or if a wrong product has been delivered.
5. In such cases, send an email to info@AbdulKareemRestaurants.com or call on +917060796788.
6. Customers will be bound by our cancellation policy and shall not hold AbdulKareemRestaurants.com liable for any losses incurred because of cancellation or return of the order.
7. If the products are shipped back by the customer, a fixed delivery amount of Rs.100/- will be added in the refund on receipt and verification of the returned items.

• Return/ exchange request need to be within 30 Minuts of the delivery of product
  
• All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
  
• In case you receive a damaged/defective, the company should be notified within 12 hours of receipt. We might request you to share a snapshot at info@AbdulKareemRestaurants.com
  
• If you choose to self-ship the products they should be dispatched within 24 hours after the return request is raised.
  
• Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  
• Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
  
• In case of order where reverse pick-up may not apply, customers can self-ship the items to address given below:

• Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
• Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the products (s) back to us, to reach our Returns Department
• Shipping Address for self-ship product/s:-

• Refund options for you- The customer can choose to get their refund in the following ways:
• Cash refund via bank transfer into their account for all COD orders
• Money back to the paid account/credit card for all online orders.

Welcome to Abdul Kareem Restaurants We strive to deliver your favorite meals quickly and efficiently. Please read our shipping policy carefully to understand how we handle orders and deliveries.

1. 1. Order Processing Time

   • All orders are processed within 1 hours of receipt.

2. 2. Delivery Areas

   • We deliver to the following areas: All over Roorkee
   • If your location is outside our delivery zone, please contact us to discuss potential arrangements.

3. 3. Delivery Times

   • Standard delivery times are from 11:00 AM to 12:00AM.
   • We aim to deliver within 1 hours of order processing.
   • During peak times or due to unforeseen circumstances, deliveries may be delayed. We will notify you of any significant delays.

4. 4. Delivery Fees

   • Delivery fees vary based on your location and the total order amount. The fee will be calculated and displayed at checkout.

5. 5. Shipping Methods

   • We use our own Delivery Partner to ensure your food arrives fresh and on time.
   • All deliveries are handled with care, following strict hygiene protocols.

6. 6. Order Tracking

   • Once your order is dispatched, you will receive a confirmation email with tracking details.
   • You can track your order status through our website or the delivery partner’s tracking system.

7. 7. Packaging

   • Our meals are packed in insulated containers to maintain optimal temperature and freshness.
   • Please inspect your order upon arrival and contact us immediately if you notice any issues.

8. 8. Delivery Issues

   • If you encounter any problems with your delivery (e.g., missing items, incorrect order, etc.), please contact our customer service within 30 minutes of receiving your order.
   • We will work promptly to resolve any issues and ensure your satisfaction.